--- title: Evolved Thinking Blog description: A market research insights blog for discussions on employee and customer experience, voice-of-customer, community presence and more in an organic forum --- # What's new and exciting in insights? [Strategic Market Research](https://evolvedthinking.com/blog/tag/strategic-market-research) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) [Communities](https://evolvedthinking.com/blog/tag/communities) [Data Science & Analytics](https://evolvedthinking.com/blog/tag/data-science-analytics) [Employee Experience](https://evolvedthinking.com/blog/tag/employee-experience) [General](https://evolvedthinking.com/blog/tag/general) [Conversational AI](https://evolvedthinking.com/blog/tag/conversational-ai) [Category Insights](https://evolvedthinking.com/blog/tag/category-insights) [Brand Research & Insights](https://evolvedthinking.com/blog/tag/brand-research-insights) [![](https://evolvedthinking.com/hubfs/hubspot%20blog%20image%20(3).png) ](https://evolvedthinking.com/blog/b2b-voc) [Conversational AI](https://evolvedthinking.com/blog/tag/conversational-ai) [General](https://evolvedthinking.com/blog/tag/general) ### [Raising the Bar for B2B Voice of Customer: The Evolved Thinking Approach](https://evolvedthinking.com/blog/b2b-voc) [![Picture of Belinda Jennings](https://evolvedthinking.com/hubfs/Belinda-1.png) Belinda Jennings June 16, 2026 ](https://evolvedthinking.com/blog/author/belinda-jennings) [![](https://evolvedthinking.com/hubfs/OpenAI%20Playground%202026-03-11%20at%2008.38.37.png) ](https://evolvedthinking.com/blog/the-cost-of-abundance) [Conversational AI](https://evolvedthinking.com/blog/tag/conversational-ai) [General](https://evolvedthinking.com/blog/tag/general) ### [The cost of abundance](https://evolvedthinking.com/blog/the-cost-of-abundance) [![Picture of Garreth Chandler](https://evolvedthinking.com/hubfs/Garreth%20Chandler%20Headshot.jfif) Garreth Chandler March 11, 2026 ](https://evolvedthinking.com/blog/author/garreth-chandler) [![](https://evolvedthinking.com/hubfs/Untitled%20design%20(72).png) ](https://evolvedthinking.com/blog/you-dont-have-to-be-a-researcher-to-lead-insights) [Conversational AI](https://evolvedthinking.com/blog/tag/conversational-ai) [General](https://evolvedthinking.com/blog/tag/general) ### [You Don't Have to be a Researcher to Lead Insights](https://evolvedthinking.com/blog/you-dont-have-to-be-a-researcher-to-lead-insights) [![Picture of Belinda Jennings](https://evolvedthinking.com/hubfs/Belinda-1.png) Belinda Jennings December 18, 2025 ](https://evolvedthinking.com/blog/author/belinda-jennings) [![](https://evolvedthinking.com/hubfs/Evolved%20Thinking%20LinkedIn%20Profile%20Banner%20(1200%20x%20628%20px).png) ](https://evolvedthinking.com/blog/brand-refresh-empowering-ingenuity) [General](https://evolvedthinking.com/blog/tag/general) ### [Between Code and Culture: The New Face of Branding](https://evolvedthinking.com/blog/brand-refresh-empowering-ingenuity) [![Picture of Belinda Jennings](https://evolvedthinking.com/hubfs/Belinda-1.png) Belinda Jennings August 12, 2025 ](https://evolvedthinking.com/blog/author/belinda-jennings) [![](https://evolvedthinking.com/hubfs/AI-Generated%20Media/Images/a%20diverse%20group%20of%20males%20and%20females%20carrying%20lots%20and%20lots%20of%20shopping%20bags%20from%20behind%20in%20summer.jpeg) ](https://evolvedthinking.com/blog/cost-of-living-holiday-spending-impact) [Conversational AI](https://evolvedthinking.com/blog/tag/conversational-ai) [General](https://evolvedthinking.com/blog/tag/general) ### [Holiday Spending in 2024: Navigating the Cost-of-Living Crisis](https://evolvedthinking.com/blog/cost-of-living-holiday-spending-impact) [![Picture of Ben Griffiths](https://evolvedthinking.com/hubfs/1632288384598.jfif) Ben Griffiths March 17, 2025 ](https://evolvedthinking.com/blog/author/ben-griffiths) [![online community](https://evolvedthinking.com/hubfs/AI-Generated%20Media/Images/rewarding%20an%20online%20community.jpeg) ](https://evolvedthinking.com/blog/turning-engagement-into-action) [Communities](https://evolvedthinking.com/blog/tag/communities) ### [Turning Engagement into Action](https://evolvedthinking.com/blog/turning-engagement-into-action) [![Picture of Belinda Jennings](https://evolvedthinking.com/hubfs/Belinda-1.png) Belinda Jennings February 12, 2025 ](https://evolvedthinking.com/blog/author/belinda-jennings) [![](https://evolvedthinking.com/hubfs/0%20NPS%20(850%20x%20527%20px)%20(2).png) ](https://evolvedthinking.com/blog/australian-b2b-nps-industry-benchmarks-2024) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) ### [Australian B2B NPS industry benchmarks 2024](https://evolvedthinking.com/blog/australian-b2b-nps-industry-benchmarks-2024) [![Picture of Ben Griffiths](https://evolvedthinking.com/hubfs/1632288384598.jfif) Ben Griffiths December 4, 2024 ](https://evolvedthinking.com/blog/author/ben-griffiths) [![](https://evolvedthinking.com/hubfs/Untitled%20design%20(62).png) ](https://evolvedthinking.com/blog/how-to-maximise-the-value-of-your-online-community) [Communities](https://evolvedthinking.com/blog/tag/communities) ### [How to Maximise the Value of Your Online Community](https://evolvedthinking.com/blog/how-to-maximise-the-value-of-your-online-community) [![Picture of Belinda Jennings](https://evolvedthinking.com/hubfs/Belinda-1.png) Belinda Jennings November 21, 2024 ](https://evolvedthinking.com/blog/author/belinda-jennings) [![](https://evolvedthinking.com/hubfs/Untitled%20design%20(59).png) ](https://evolvedthinking.com/blog/online-community-you-didnt-know-you-needed) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) [Communities](https://evolvedthinking.com/blog/tag/communities) [Brand Research & Insights](https://evolvedthinking.com/blog/tag/brand-research-insights) ### [The Online Community You Didn't Know You Needed](https://evolvedthinking.com/blog/online-community-you-didnt-know-you-needed) [![Picture of Belinda Jennings](https://evolvedthinking.com/hubfs/Belinda-1.png) Belinda Jennings October 15, 2024 ](https://evolvedthinking.com/blog/author/belinda-jennings) [![](https://evolvedthinking.com/hubfs/job-5382501_1280.jpg) ](https://evolvedthinking.com/blog/employee-experience-report-2024) [Employee Experience](https://evolvedthinking.com/blog/tag/employee-experience) ### [The Employee Experience Report 2024](https://evolvedthinking.com/blog/employee-experience-report-2024) [![Picture of Ben Griffiths](https://evolvedthinking.com/hubfs/1632288384598.jfif) Ben Griffiths August 27, 2024 ](https://evolvedthinking.com/blog/author/ben-griffiths)