--- title: Evolved Thinking Blog | Customer Experience & VOC description: Customer Experience & VOC | A market research insights blog for discussions on employee and customer experience, voice-of-customer, community presence and more in an organic forum --- # What's new and exciting in insights? [Strategic Market Research](https://evolvedthinking.com/blog/tag/strategic-market-research) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) [Communities](https://evolvedthinking.com/blog/tag/communities) [Data Science & Analytics](https://evolvedthinking.com/blog/tag/data-science-analytics) [Employee Experience](https://evolvedthinking.com/blog/tag/employee-experience) [General](https://evolvedthinking.com/blog/tag/general) [Conversational AI](https://evolvedthinking.com/blog/tag/conversational-ai) [Category Insights](https://evolvedthinking.com/blog/tag/category-insights) [Brand Research & Insights](https://evolvedthinking.com/blog/tag/brand-research-insights) [![](https://evolvedthinking.com/hubfs/0%20NPS%20(850%20x%20527%20px)%20(2).png) ](https://evolvedthinking.com/blog/australian-b2b-nps-industry-benchmarks-2024) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) ### [Australian B2B NPS industry benchmarks 2024](https://evolvedthinking.com/blog/australian-b2b-nps-industry-benchmarks-2024) [![Picture of Ben Griffiths](https://evolvedthinking.com/hubfs/1632288384598.jfif) Ben Griffiths December 4, 2024 ](https://evolvedthinking.com/blog/author/ben-griffiths) [![](https://evolvedthinking.com/hubfs/Untitled%20design%20(59).png) ](https://evolvedthinking.com/blog/online-community-you-didnt-know-you-needed) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) [Communities](https://evolvedthinking.com/blog/tag/communities) [Brand Research & Insights](https://evolvedthinking.com/blog/tag/brand-research-insights) ### [The Online Community You Didn't Know You Needed](https://evolvedthinking.com/blog/online-community-you-didnt-know-you-needed) [![Picture of Belinda Jennings](https://evolvedthinking.com/hubfs/Belinda-1.png) Belinda Jennings October 15, 2024 ](https://evolvedthinking.com/blog/author/belinda-jennings) [![man on laptop](https://evolvedthinking.com/hubfs/Generational-NPS.png) ](https://evolvedthinking.com/blog/australian-b2b-nps-industry-benchmarks-how-does-your-organisation-compare) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) ### [AUS B2B NPS industry benchmarks- how does your organisation compare?](https://evolvedthinking.com/blog/australian-b2b-nps-industry-benchmarks-how-does-your-organisation-compare) [![Picture of Garreth Chandler](https://evolvedthinking.com/hubfs/Garreth%20Chandler%20Headshot.jfif) Garreth Chandler December 2, 2022 ](https://evolvedthinking.com/blog/author/garreth-chandler) [![](https://evolvedthinking.com/hubfs/Imported_Blog_Media/NPS-Benchmarks-2.jpg) ](https://evolvedthinking.com/blog/australian-b2b-nps-industry-benchmarks-2022) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) ### [Australian B2B NPS industry benchmarks – 2022 edition](https://evolvedthinking.com/blog/australian-b2b-nps-industry-benchmarks-2022) [![Picture of Garreth Chandler](https://evolvedthinking.com/hubfs/Garreth%20Chandler%20Headshot.jfif) Garreth Chandler April 23, 2022 ](https://evolvedthinking.com/blog/author/garreth-chandler) [![](https://evolvedthinking.com/hubfs/Imported_Blog_Media/Blog-Banner-2.png) ](https://evolvedthinking.com/blog/video-cx-chat-with-aspire42-part-4) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) ### [Video CX Chat with Aspire42 Part 4](https://evolvedthinking.com/blog/video-cx-chat-with-aspire42-part-4) [![Picture of Garreth Chandler](https://evolvedthinking.com/hubfs/Garreth%20Chandler%20Headshot.jfif) Garreth Chandler July 21, 2021 ](https://evolvedthinking.com/blog/author/garreth-chandler) [![](https://evolvedthinking.com/hubfs/Imported_Blog_Media/Blog-Banner-1.png) ](https://evolvedthinking.com/blog/video-cx-chat-with-aspire42-part-3) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) ### [Video CX Chat with Aspire42 Part 3](https://evolvedthinking.com/blog/video-cx-chat-with-aspire42-part-3) [![Picture of Garreth Chandler](https://evolvedthinking.com/hubfs/Garreth%20Chandler%20Headshot.jfif) Garreth Chandler July 21, 2021 ](https://evolvedthinking.com/blog/author/garreth-chandler) [![Paul Winslow and Garreth Chandler in an online call](https://evolvedthinking.com/hubfs/Imported_Blog_Media/Blog-Banner.png) ](https://evolvedthinking.com/blog/video-cx-chat-with-aspire42-part-2) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) ### [Video: CX Chat with Aspire42 – Part 2](https://evolvedthinking.com/blog/video-cx-chat-with-aspire42-part-2) [![Picture of Garreth Chandler](https://evolvedthinking.com/hubfs/Garreth%20Chandler%20Headshot.jfif) Garreth Chandler July 14, 2021 ](https://evolvedthinking.com/blog/author/garreth-chandler) [![](https://evolvedthinking.com/hubfs/Imported_Blog_Media/PART-1-1.png) ](https://evolvedthinking.com/blog/video-cx-chat-with-aspire42-part-1) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) ### [Video: CX Chat with Aspire42 – Part 1](https://evolvedthinking.com/blog/video-cx-chat-with-aspire42-part-1) [![Picture of Garreth Chandler](https://evolvedthinking.com/hubfs/Garreth%20Chandler%20Headshot.jfif) Garreth Chandler July 7, 2021 ](https://evolvedthinking.com/blog/author/garreth-chandler) [![person on laptop](https://evolvedthinking.com/hubfs/Imported_Blog_Media/campaign-creators-pypeCEaJeZY-unsplash-1-scaled.jpg) ](https://evolvedthinking.com/blog/are-we-measuring-the-same-thing-repeatedly) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) ### [Are we measuring the same thing repeatedly?](https://evolvedthinking.com/blog/are-we-measuring-the-same-thing-repeatedly) [![Picture of Garreth Chandler](https://evolvedthinking.com/hubfs/Garreth%20Chandler%20Headshot.jfif) Garreth Chandler November 5, 2020 ](https://evolvedthinking.com/blog/author/garreth-chandler) [![](https://evolvedthinking.com/hubfs/Imported_Blog_Media/customer-listening-1.jpg) ](https://evolvedthinking.com/blog/the-value-of-customer-listening) [Customer Experience & VOC](https://evolvedthinking.com/blog/tag/customer-experience-voc) [Category Insights](https://evolvedthinking.com/blog/tag/category-insights) ### [The value of customer listening](https://evolvedthinking.com/blog/the-value-of-customer-listening) [![Picture of Mike Mohammed](https://evolvedthinking.com/hubfs/MikeM-96x96.jpeg) Mike Mohammed July 15, 2020 ](https://evolvedthinking.com/blog/author/mike-mohammed)