Putting customers first
Case Study
Myer x Evolved Thinking
CUSTOMER EXPERIENCE & VOC
About
Myer is one of Australia’s largest department store groups with a focus on placing customers first in every decision they make and every action they take. They operate 61 department stores across Australia. With over 11,500 team members, Myer is committed to being Australia’s favourite department store: providing friendly, helpful service; high quality and exclusive brands; and offering compelling value.
“The partnership between Myer and Evolved Thinking is crucial to providing the business with the insights we need to recognise and celebrate our people for taking care of our customers and just as importantly respond to our customers feedback. Evolved Thinking's expert retail consultants are not account managers, they are part of the Myer family, sitting alongside our team working together to deliver putting our customers first.“
Gary Stones, Head of Retail Operations, Myer